State Farm® Insurance Agent Ron Mathews
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John-Clarke Bull
April 23, 2026
5
out of
5
rating by John-Clarke Bull
"Such friendly staff, and I commend their accommodating my many questions with in-depth answers."
Andrea Horton
April 9, 2026
5
out of
5
rating by Andrea Horton
"Excellent and friendly customer service."
Brandon Cressell
April 8, 2026
5
out of
5
rating by Brandon Cressell
"I recently switched from Progressive to a local office and had the pleasure of working with Amanda. She was absolutely amazing—kind, professional, and extremely helpful throughout the entire process. Her level of customer service truly stood out. It honestly felt like a “Disney-level” experience, which is rare these days. She went above and beyond anything I expected. If you’re looking for someone who genuinely cares and provides top-notch service, I highly recommend working with Amanda. You won’t be disappointed!"
Todd Scharringhausen
April 7, 2026
5
out of
5
rating by Todd Scharringhausen
"Everyone is very nice. Anna and Taylor are very sweet and understanding and patient."
Jerry Egan
April 7, 2026
5
out of
5
rating by Jerry Egan
"Great office and staff!"
Gary Williams
March 20, 2026
5
out of
5
rating by Gary Williams
"Extraordinary customer service and very competitive rates."
We responded:
"Thank you so much for the five stars, Gary! - Ron"
Joshua Jessee
March 12, 2026
5
out of
5
rating by Joshua Jessee
"Good customer service and great rates"
We responded:
"Thanks so much for the fantastic rating, Joshua! We are so glad you had a positive experience with us here on State Farm Agent Ron Mathews’s Team. If there is anything we can do for you in the future, just give us a shout! "
lisa martin
February 27, 2026
5
out of
5
rating by lisa martin
"I have been with Bond Matthews for many years now him and his workers have been the best people. They are so friendly and helpful. Thank you all for everything you have done for me."
We responded:
"Lisa, thank you so much for your kind words! I’m thrilled to hear my team has been friendly and helpful over the years. I always strive to make every experience positive and smooth for our customers, and I truly appreciate your feedback! - Ron "
Leslie Keene
February 19, 2026
5
out of
5
rating by Leslie Keene
"Great team, and always a pleasure to work with."
We responded:
"Leslie, thank you for the kind words! I'm glad to hear you enjoy working with our team. It’s always a pleasure serving our customers, and we truly appreciate your feedback! - Ron "
Emily Harr
February 16, 2026
5
out of
5
rating by Emily Harr
"I’d give 100 stars if I could! I was initially hesitant to make the switch because the quote I received seemed too good to be true but I’m now saving almost $115 a month with State Farm. Amanda was my main point of contact and she truly was nothing short of phenomenal. I can’t recommend her enough. She answered all my questions (even the repeated ones), and was incredibly kind, professional, and knowledgeable. She even went the extra mile to reassure me throughout the process. She was never pushy like others I’ve dealt with. My only regret is not switching years ago!"
We responded:
"Emily, thank you for your incredible feedback! We’re thrilled to hear that Amanda and our team could make your experience smooth, supportive, and stress-free. Going the extra mile for our customers is exactly what we strive for, and your recommendation means a lot to us. We’re so glad you made the switch! - Ron "
Christina Shaffer
February 5, 2026
5
out of
5
rating by Christina Shaffer
"Miss Anna was great and got my rate lowered so I could make the wonderful choice to drop root as an insurance provider. Every time we spoke, she was always very sweet and understanding to my situation."
We responded:
"Thank you for sharing your experience, Christina! We’re so glad Anna could make your insurance process easy and supportive. Our team always strives to be understanding and helpful, and we truly appreciate your kind words and recommendation! - Ron "
Shannon Cain
February 2, 2026
5
out of
5
rating by Shannon Cain
"Best customer service I have ever received in the Insurance industry"
We responded:
"Thank you so much for your kind words, Shannon! We’re thrilled to hear you had such a positive experience with our team. Providing excellent service is what we strive for every day, and your feedback means a lot to us! - Ron "
Ann Adams
January 28, 2026
4
out of
5
rating by Ann Adams
"I love the friendliness of the staff at this branch. I am able to text or email them with all my questions and they are so quick and helpful with their responses."
We responded:
"Ann, thank you for your kind words! We’re so glad our team has been friendly and helpful, and that texting or emailing us makes getting answers easy for you. We truly appreciate your feedback and your recommendation! - Ron "
Brittany Cole
January 22, 2026
5
out of
5
rating by Brittany Cole
"I have been a State Farm customer for a total of 23 years and have had my insurance thru the Ron Mathew’s Kingsport office for 16 years now. I have never had a complaint. Amy, Amanda and Taylor are always extremely helpful and knowledgeable. I am extremely satisfied with their services. Keep up the good work! Would highly recommend!"
We responded:
"Thank you for your loyalty and kind words, Brittany! We’re thrilled to hear that our team has consistently provided helpful and knowledgeable service over the years. It’s our goal to make every customer feel supported, and your recommendation means a lot to our office. - Ron "
Chayna Parton
January 16, 2026
5
out of
5
rating by Chayna Parton
"Amanda went out of her way to make sure our family was taken care of! She made our experience with Ron Matthews- State Farm so enjoyable & easy. She helped me understand our policies & answered any question I had. I would recommend her & this office to anyone! 10/10!"
We responded:
"Chayna, thank you for your wonderful feedback! We’re thrilled Amanda could make your experience smooth, enjoyable, and easy. Helping our customers understand their policies and feel confident is exactly what we aim for, and we truly appreciate your recommendation! - Ron "
Chancellor Lawson
October 21, 2025
5
out of
5
rating by Chancellor Lawson
"Working with Anna Fansler was by far my best experience ever selecting and purchasing insurance! Thank you to Ron Matthews’ staff at State Farm!"
We responded:
"Thank you so much for your kind words, Chancellor! We’re thrilled to hear your experience with Anna and our office was such a positive one. Our team strives to make the insurance process easy and clear for every customer, and we truly appreciate your recommendation! - Ron "
Michaele Gordon
October 2, 2025
5
out of
5
rating by Michaele Gordon
"Amazing! Wish I came here sooner. I don’t understand insurance well but Anna does! She broke everything down to where I’d understood it. It was a real relief when I left. She’s super nice and welcoming. Very professional as well. ❤️"
We responded:
"Thank you for sharing your experience, Michaele! I’m so glad Anna could make everything clear and help you feel confident about your insurance. We love making our customers feel welcome and supported, and your kind words mean a lot to all of us. - Ron "
Teresa Venable
October 2, 2025
5
out of
5
rating by Teresa Venable
"Anna was awesome helping me switch my insurance. I highly recommend Ron Mathews State Farm for all you insurance needs."
We responded:
"Thank you for your kind words, Teresa! We’re so glad Anna could make your insurance switch easy and stress-free. Our office is dedicated to helping every customer with their insurance needs, and we truly appreciate your recommendation! - Ron "
Brea Hartsock
September 27, 2025
5
out of
5
rating by Brea Hartsock
"This State Farm is by far the best!!! Very kind and helpful agents. Amy is super sweet and kind you don’t find people like her anymore. I’d definitely recommend anyone to go here.😊🩷 everyone is very welcoming."
We responded:
"Thank you so much for your kind words, Brea! We’re thrilled to hear you’ve had such a positive experience with our office. Amy and the team work hard to make everyone feel welcome, and your recommendation means a lot to us. We truly appreciate you! - Ron "
Emily Mullins
September 26, 2025
5
out of
5
rating by Emily Mullins
"It is always a great experience here! They have helped with many of our needs in a timely and professional manner. Highly recommend!"
We responded:
"Emily, thank you for the wonderful feedback! We’re so glad to hear your experiences with our office have been positive. Helping with your needs in a timely and professional way is what we strive for every day. We truly appreciate your recommendation! - Ron "
Anthony Moody
September 26, 2025
5
out of
5
rating by Anthony Moody
"Ron Matthews has been our agent for over 20 years. We highly recommend Ron to all of our family and friends."
We responded:
"Thank you so much for your loyalty and kind words, Anthony! It’s been a true pleasure serving you and your family over the past 20 years. We’re grateful for your recommendation, it means the world to our office! - Ron "
Zac Rasnick
September 3, 2025
5
out of
5
rating by Zac Rasnick
"You're in good hands at the Ron Mathews State Farm Agency. Highly recommend."
We responded:
"Thank you for the kind words, Zac! We’re thrilled to hear you feel confident in our team. Our office is dedicated to providing top-notch service and support for every customer. We truly appreciate your recommendation! - Ron"
Sam Lundberg
August 22, 2025
5
out of
5
rating by Sam Lundberg
"Anna has made my experience with changing insurance a BREEZE. I’m a new mom and she was flexible with communication and worked so fast so we could have our new campervan covered and start making family memories asap. I 100% recommend and want to say what a great team Ron has! Thanks again, Anna! I appreciate you so much!"
We responded:
"Thank you, Sam, for your kind words! We're glad Anna could assist you efficiently and help get your campervan covered quickly. Enjoy making those family memories!"
Teresa Ramos
August 14, 2025
5
out of
5
rating by Teresa Ramos
"Nice place"
We responded:
"Thank you, Teresa, for your feedback! We're glad to hear you had a positive experience with us. If you have any questions or need assistance, feel free to reach out."
Carrie Tyus
July 15, 2025
5
out of
5
rating by Carrie Tyus
"I had the pleasure of working with Anna today. Not only did she get me great rates (lowered my homeowners) she was quick and make the covered easy to understand. I highly recommend Ron Matthew’s office and staff."
We responded:
"Thank you, Carrie! We certainly appreciate you and look forward to working with you and taking care of your insurance needs!"