
State Farm® Insurance Agent Ron Mathews
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michaele Gordon
October 2, 2025
"Amazing! Wish I came here sooner. I don’t understand insurance well but Anna does! She broke everything down to where I’d understood it. It was a real relief when I left. She’s super nice and welcoming. Very professional as well. ❤️"
Teresa Venable
October 2, 2025
"Anna was awesome helping me switch my insurance. I highly recommend Ron Mathews State Farm for all you insurance needs."
Brea Hartsock
September 27, 2025
"This State Farm is by far the best!!! Very kind and helpful agents. Amy is super sweet and kind you don’t find people like her anymore. I’d definitely recommend anyone to go here.😊🩷 everyone is very welcoming."
Emily Mullins
September 26, 2025
"It is always a great experience here! They have helped with many of our needs in a timely and professional manner. Highly recommend!"
Anthony Moody
September 26, 2025
"Ron Matthews has been our agent for over 20 years. We highly recommend Ron to all of our family and friends."
Zac Rasnick
September 3, 2025
"You're in good hands at the Ron Mathews State Farm Agency. Highly recommend."
Sam Lundberg
August 22, 2025
"Anna has made my experience with changing insurance a BREEZE. I’m a new mom and she was flexible with communication and worked so fast so we could have our new campervan covered and start making family memories asap. I 100% recommend and want to say what a great team Ron has! Thanks again, Anna! I appreciate you so much!"
"Thank you, Sam, for your kind words! We're glad Anna could assist you efficiently and help get your campervan covered quickly. Enjoy making those family memories!"
Teresa Ramos
August 14, 2025
"Nice place"
"Thank you, Teresa, for your feedback! We're glad to hear you had a positive experience with us. If you have any questions or need assistance, feel free to reach out."
Carrie Tyus
July 15, 2025
"I had the pleasure of working with Anna today. Not only did she get me great rates (lowered my homeowners) she was quick and make the covered easy to understand. I highly recommend Ron Matthew’s office and staff."
"Thank you, Carrie! We certainly appreciate you and look forward to working with you and taking care of your insurance needs!"
Matthew Fansler
March 31, 2025
"Ron and his staff are amazing! They are friendly, knowledgeable, and truly care about helping their customers. I would highly recommend giving them a call or stopping by."
"Thank you Matthew! We really appreciate you!"
Carrie Ashley
March 20, 2025
"Update **The fact that Ron told me a good way to get the money I need to use for investments was to find a rich old guy and hope he passed away does not show that dedication you speaks of. And I was still not properly informed about my son’s amount that would be returned to him. Perhaps going into detail PRIOR to a policy being cancelled would have helped a great deal. Instead I was told the smallest amount of detail which allowed my son to be ripped off. State Farm agents are dirty. Period. i was wrong. This agent lies too. Rips you off when you cancel your life insurance so beware if you decide to. I just switched to Ron’s office from Troy Turners office in Manassas and I just have to say that, so far, this has been a wonderful change. Brenda has been very attentive and helpful and has stayed right on top of the issues I’ve had getting my policy on the right track!!! Thank you so much for the great service, Brenda!! I had actually considered going back to not having an agent, due to all the issues I had with Troy Turner until I switched here!"
"What separates Ron from a lot of other agents is, he explains how the automatic loan provision of a life insurance policy works and makes sure that it is something that the insured wants when their policy is written. I'm sorry if this option wasn't explained to you by your previous agent who wrote the policy for you. Life insurance is a contract and legal agreement, which means we can't change or make exceptions to them once they are in place. Heaven forbid, if something had happened and someone passed away (thank God that wasn't the case), the loan provision would have kept the policy from lapsing, and State Farm would have paid the death benefit in full. Also, to be fair, if you had requested the cancelation before the policy lapse date (and the premium had been paid on time), the automatic loan provision would not have kicked in, and you would have received the additional refund of $138.77 that was used to pay the past-due premium for the policy to prevent it from canceling. "
Tit for Tat
March 13, 2025
"Anna was very helpful and answered all my questions in a timely manor. Great customer service. Was greeted immediately upon arrival with smile."
"Thank you for the review! Anna is very helpful and always has a smile!"
Heather Shelton
March 11, 2025
"Ron Mathews has been our Insurance person for over 20 yrs. He and his team have Always offered Exceptional Service and goes up and beyond 100%. They are like Family!!!"
"Thanks Heather! You and your parents are like family to us as well! We appreciate you all and look forward to taking care of you for years to come!"
Scott Huff
February 15, 2025
"Exceptional service - always takes care of customers. Best in the business."
"Scott, thank you for the review! We really appreciate you and your family trusting us to take care of your insurance needs! It means a lot to us!"
Kayla Caldwell
January 13, 2025
"Ron Mathews State Farm is the best insurance company i have ever been to. Ron is as kind and as helpful as he can be. Every single employee that works here goes above and beyond to help assist your needs and make you feel so comfortable. I will never use another insurance company, this one feels too much like family."
"Kayla, thank you SO much for the kind review!!! We love being able to help you and your family. Thank you for trusting us the past several years, we look forward to working with you for many years to come!"
Steve Smith
September 18, 2024
"I had the pleasure of meeting Ron today. I had reached out to his agency about a month ago in desperation afraid that my 45+ years relationship with State Farm may be coming to an end because of multiple errors and incompetence of my former State Farm agent. I dumped it all on Sandy and in less than a month she had it all sorted out, corrected, unnecessary fees waived and yesterday I received my FIRST accurate statement this year (this is September)!! I am so grateful. I appreciate your help, support, expertise and professional. Thank you!"
"Hey Steve! Wow, thanks for the awesome review! And thanks for hanging in there with us while we got this straightened out for you, we understand how frustrating billing issues can be. Sandi is the best at what she does, we're really lucky to have her. I enjoyed getting to meet you & we look forward to working with you for years to come. If there's ever anything we can do to help, please don't hesitate to reach out to us! Appreciate you!!!"
josiah Slivkoff
August 19, 2024
"I had stopped driving my broken vehicle, and I had thought I had my policy canceled. Because I wasn't using my vehicle. I ended up with a bill around $300, after arguing with them and talking about everything going on I finally buckled in and paid it. Even though they billed me incorrectly for the last few months. I thought everything was cleared up, I paid the $300. Then I canceled my account. And now they want to charge me for another month with another late fee after I already canceled. Not to mention the late fee came not even a month after I paid my last bills. (Conveniently it is around tax time) To me it seems like a lot of dishonesty, and it shows that a company is more concerned about the money they're receiving than their actual customers."
"Hey Josiah, I'm sorry to hear that you're unhappy with my office and your billing. Thanks for reaching out, we always welcome any opportunity to review for ways we could improve. We strive to have clear communication with our customers and it’s disappointing to hear that we fell short of your expectations. After reviewing your account, it doesn’t appear we spoke with you or received any request to cancel or suspend your policy prior to your first phone call to us on 4/2. Cancelling and suspending policies is always an option for inoperable vehicles or vehicles not in use so long as they don’t have a loan on them, so this would’ve certainly been something we could’ve taken care of for you had we known. I definitely understand that unexpected increases in premium are extremely frustrating. I see how this could be frustrating & I apologize for any aggravation. We work very hard to ensure our customers receive the best service & provide clear communication to eliminate these types of issues. I’m sorry this wasn’t your experience. We’re grateful we had the opportunity to help you the past few years & wish you the best! If you would like to further discuss your concerns or have additional questions, please contact me at 423-246-4241. - Ron"
Row-Ann Brown
June 17, 2024
"I have had State Farm insurance for 55+ years and had Ron Matthews as my agent for over 25 years. Ron and his office manager, Brenda Riffle, have performed in a proffesional and outstanding manner while always handling questions and claims immediately. I have never checked their rates because no amount of money could get me to change insurance companies because their service is above and beyond."
"Row-Ann! Thank you SO much for taking the time to leave such a kind review. We think the world of both you & Jim. We're so grateful for your loyalty and trust you've placed in our office. Brenda & myself look forward to working with you all for many more years!! "
Lori Joyner
June 14, 2024
"Super easy process for new clients. Excellent customer service. I would recommend them to anyone shopping for insurance."
"Thank you so much for taking the time to leave us a review, Lori! So glad we were able to make it an easy process for you! Your feedback means a lot to us & we really appreciate you letting us take care of you. If you need anything at all, please don't hesitate to reach out. My team & I are always happy to help!"
Tim Steffy
April 12, 2024
"If you're looking for an honest hard working insurance agent with a great staff look no further."
"Thanks for the kind words Tim, we appreciate you!! Thanks for letting us take care of your insurance!"
Greg Taylor
April 4, 2024
"I have utilized this office for over 40 years and highly recommend Ron and his staff to help with your insurance needs. Prompt, efficient, helpful, caring, and concerned are words that I would use to describe their office."
"Wow, thanks so much for the kind words Greg!!! We love The Taylor's! Thanks for trusting us with your insurance for so many years, we think you guys are the best!"
Gage Ball
March 28, 2024
"Ron and the whole team are the best!!"
"Appreciate you Gage!!! Thanks for the 5 star review! "
Allen Powell
March 27, 2024
"If you're looking for a great insurance agent, look no further. Honest, Affordable, easy to work with, couldn't ask for better service. Special thanks to Brenda for taking care of our family's insurance needs."
"Thanks for trusting us to take care of your insurance Allen! We love working with your family! "
Grayson Ball
March 27, 2024
"Always great service for years. Brenda Riffle is wonderful and always makes things quick and easy to understand. Very responsive staff!"
"Thank you for the review Grayson! We appreciate you! "
Julia Davis
March 26, 2024
"I have been insured through Ron Matthew's for over 20 years. They have always provided me with the best customer service. I work directly with Brenda via email on everything. However, if she is out of the office the other office staff are just as capable and professional! I would recommend Ron Matthew's to anyone for their insurance needs!"
"Thank you so much for the review & allowing us to take care of you and your family for so many years Julia! We love working with you! We're always happy to help!"